FAQ
I live outside of Jakarta and need my package urgently...
We can gladly arrange Paxel if you are living outside of Jakarta. However, please note that Paxel can only be requested H-1 before the package is picked up. Please WA or message us to arrange delivery.
Do you have any free giftwrapping services?
If you would like to gift BYDJO to your friends, you can leave a note to us and we can provide a pretty box and a free handwritten card. We suggest shipping the item directly to your friend.
How many pouches do you provide?
We provide a pretty big pouch for 2-3 earrings. From our experience, we initially made small pouches per earring but customers have told us that it can't be used to store other things. Our current pouch are big enough to store coins, cables, charges, and the likes.
If you would like to purchase more pouches, we have them here. Our linen pouches are made by a small little company based in Yogyakarta, stamped with a custom brown shade made for BYDJO.
Shipping
Fast shipping
We ship every Monday to Friday within 24 hours. If you choose the LALAMOVE option, we will try our best to send it out on the same day (weekdays). Please allow more time during peak seasons. For any requests, please reach out.
If you require the package urgently, we suggest you text us directly. We will treat it as an express service (costs may apply), we'll definitely try our best but please note that you will not get your package within 24 hours if you choose JNT/JNE. Please choose LALAMOVE if you're in Jakarta.
Order tracking
For JNE orders, we will have your tracking number 5 days after we have fulfilled your order.
For JNT orders, you will receive the tracking number straight in your email/account.
Which is the best delivery service?
From our personal experience, we would suggest to avoid JNT during peak seasons.
JNE YES/Lalamove is definitely recommended to avoid slow deliveries.
The best is still having your package sent with an instant courier, which is LALAMOVE. You will get the package within 24 hours.