Please make sure an active email is used, one that is normally use by the customer. Add the desired items to the cart and click "Check Out" and "Pay Now" when the order is ready to be paid. All payment methods - QRIS, VA accounts (except for BCA), ShopeePay, Credit cards, are through Xendit. The process is simple and straightforward.

Sometimes we have items that are launched on Instagram and can be ordered through WA, it is only then when items are can ordered through WhatsApp.

Orders are not final if one does not finish all the steps and get an order number. After the order is in, kindly check the email used and take note of the order number. (Check your junk/spam folder)

No email (with order number) = no order

Kindly make sure the order is final, once orders are in, we do not guarantee that we can change or edit the order due to limited availability.

We kindly ask for immediate payment for new arrival items and on launch days, as our items are limited and a customer may be holding on to an item another customer wants to buy. The payment time limit is 10 minutes, as written on the check out. If a customer choose to disregard it, it's entirely their choice.

As a form of etiquette and basic mannerism, we suggest customers to put in an order they intend to pay for. All cancelled orders will be taken note of and multiple cancelled orders may result in a ban in their account.

All our jewelries are made of our signature plating, either rhodium plated, 10k/14k gold plated, that is safe for sensitive skin. They do not rust or turn green and can last a good while with proper care.

Our jewelries are safe for daily use, to shower with and to sleep in. However, we would advise against it to prolong its wear. Please take them off or wipe them dry after. To take an extra step, we recommend putting them inside an airtight ziplock.

The exciting thing about shopping with us is that we always try to bring fresh, new styles in every launch. This means that you will most likely see new designs every time we introduce a launch. That being said, there is no guarantee that the particular piece will be instock.

Unfortunately, we don't accept pre-orders for our jewelry.

Some of them are simply not possible to be restocked because I chanced upon them on my travels, in small shops in rural cities... So it will be hard for me to bring them back.

However, please leave your email to be notified if we ever do. Quick fingers only!

As of 2025, we have gone completely automatic. All payments are processed through XENDIT and you can have multiple options to choose from.

There is no need to confirm your payment as it will be automatically confirmed. You will receive the payment link straight to your WA or your email inbox. Please keep in mind to pay on time. The payment time limit is 10 minutes.

Customers have voiced out that their credit cards sometimes don't go through, this is due to several reasons. Here is what our partners at Xendit has shared with us : READ MORE HERE.

Hence, we advise you to pay with QRIS, which we find is the easiest and quickest foolproof payment method. If you insist on using your CC and it keeps getting rejected, it's your card, not our system. Our system protects us from any fraud.

Please note that you will not be able to use international credit/debit cards.

We kindly ask for immediate payment for new arrival items and on launch days, as our items are limited and you may be holding on to an item another customer wants to buy if you leave your invoice unpaid.

Launch days are often very hectic and we have a lot of packages to go through and to pack. We try to do everything efficiently.

It is not only very helpful for us if you pay immediately, but this will also ensure your package is out for shipping quickly.

Typically, for non-launch days, one hour is the grace period and non-paid orders usually expire after that.

If you do not pay after 30 minutes and have not reached out to us, we will assume that you have no intention on paying for the item. Please reach out to us if you experience any technical problems.

Lastly, we reserve the right to cancel your order earlier, without notifying you, when someone wants to purchase the item you are holding on to, that you have not paid for.

We currently only ship within Indonesia.

There are the shipping couriers we use:

• JNE REG/YES
• GRAB instant as our instant delivery courier

For City to City orders (we are Jakarta based), typically the package will get to you in 2 business days or faster.

Deliveries to outside of Jabodetabek can take significantly longer.

We would advise choosing JNE YES if you need the package in 2-3 days.

Best to choose the instant courier option if you are in Jakarta and need your package urgently.

Please note that we ship everyday from Monday to Friday. With cut off time for same day delivery is at 3pm for all packages and 2pm for instant deliveries.

We often take 1-2 days to process a package. During busy seasons, it may take up to 2-3 days. If a collection is launched at night, we might need time to pack and will send it the next working day.

We do not deliver on weekends, unless agreed beforehand.

If you require an order to be rushed out for shipping, extra charges may apply. Your cooperation and fast response is greatly appreciated.

When your order is on the way to you, you will receive an email ("Your order has been fulfilled!"). The email indicates when the package is on the way to your chosen shipping ports.

Transit times are purely estimates. In our experience, shipping takes longer during peak seasons. Best to pick instant delivery if you are in Jakarta.

We are not responsible for mishandling, delays and lost of packages by your chosen shipping company. It is merely out of our control. If you have any problems with your package, we highly suggest you make a report with the shipping company. We will be able to provide proof that we have packed and shipped your package perfectly. Please do not accept ripped/opened package. Duly note that whatever happens handled by the shipping company is out of our control.

For standard Jabodetabek delivery, we aim to have your order with you within 4 business days. For other cities, within 7 working days.

You will receive the tracking number in your email when the order ships, typically it will say "your order is otw to you!"

If you are Jakarta-based, we provide GRAB Instant as a form of instant courier and it will ensure your items getting to you on the same business day. We highly recommend this for peak/holiday seasons.

It is one of the options you can choose while checking out the items you want.

We're so sorry!

We can assure you that BY/DJO items go through intense quality control before getting shipped out. Usually it goes through 3 steps to ensure the product you receive is of excellence.

In rare cases where we miss something, we sincerely apologize. Please contact us via email or WA to get help with your order. 

With that being said, we only accept complaints within 3 days of delivery with proof of unboxing. So if you follow up with us 3 days after your order has arrived at your place, we have the right to reject your complaints/request. We do take this seriously as we want to find a fair solution for all sides.

Any complaints received after 3 days of receiving the item will not be accepted. We do apologize for this but we expect customers to do their due diligence in contacting us as soon as they find a problem with their order(s).

All our pieces come in a BYDJO pouch and box which we think is perfect for gifting. Feel free to add more enhancements to your package such as extra silicone stoppers, a handwritten card.

For an extra special treatment and additional gift wrapping, please reach out to us. Subject to availability and fees apply.

Treat your BYDJO pieces with love and it will love you right back.

To keep your BYDJO jewelry looking new and vibrant, please keep it away from lotions, shampoos, cleansers and any sort of chemicals. Plated jewelry should not be worn while swimming, bathing, exercising, showering or when applying perfumes, lotions, or hair products. Avoid swimming in salt and chlorinated water, and heavy perspiration during exercise.

To clean your plated jewelry, use a soft cloth and gently wipe (do not buff "gosok") the surface. Please do not use water, harsh chemicals, jewelry cleaners, or jewelry cloths (if you do, use it with caution) as they will affect the finish of the piece.

When not wearing your piece, it is best to store it in the provided pouch; we recommend storing your jewelry in an airtight ziplock bag for extra protection.

It’s best to keep your jewellery in a cool and dry place and remove before sleeping, showering or exercising. Although if you have forgotten to take it out, it will be fine. Just wipe it dry after.

We would also suggest keeping it inside a tiny ziplock bag that you can easily purchase from the general marketplace and keep out of direct sunlight and heat.

Sprays and creams including soap, perfume, moisturiser and sunscreen can cause damage to pearls, crystals and metal components, so it is best to remove your jewelry before using any of these products.

Due to hygienic reasons and the nature of jewelries, all sales are final. We would like our customers to have the confidence in shopping brand new items, not something that has been returned.

We do not offer any refunds. Any refunds will be in form of store credit.

In cases where the customer insists on exchanging, we will charge a 50% restocking fee.

Whenever you are shipping a package back to us, items, including packaging, should be returned in original condition along with proof of purchase. Merchandise condition is subject to our assessment. Customer is responsible for all related shipping costs for returns and exchanges. 

Please note that we do not accept BYDJO jewelry purchased from bazaars, resellers or without proof of purchase (from our website).

As of February 2024, we have strictly enforced providing an unboxing video whenever a claim is made. To ensure fairness for all sides, we believe if an unboxing video is provided, we would be able to get to the bottom of the problem. It might be our team's fault, the courier's mishandling of packages and many more.

Whenever a package is out for shipping, we cannot control how the package is handled.

With your help of providing an unboxing video, we will also be able to report back to the shipping companies.

With that, we have stuck 'WAJIB VIDEO UNBOXING' stickers on the box and on the shipping label. The unboxing video should show an unedited, unfiltered, uncut video of your hands unboxing and opening our box. Anything edited will not be considered.

Thank you for your kind understanding and cooperation.

We repair loose chains, broken clasps, and loose parts such as crystals and pearls. We do not fix broken earring posts/studs nor do we replate any jewelry.

Here is a small checklist if you'd like to know if your piece can be repaired :

- Is it bought within 3-6 months?

- Do you still have the loose crystals or parts?

- Is the earring post/stud still attached?

- Is the earring clean?

If you answer "yes" to all these questions, we can most likely fix it. Please feel free to contact us.

A small fee may be charged.

Repairs are offered on products purchased at full price within 30 days of receipt from BYDJO.com with proof of purchase. Repairs are limited to manufacturing defects only, which will be assessed by our team, we cannot fix earring studs that has been broken. Repairs are on case by case basis, repairs are at the discretion and ability of BYDJO.

If you are experiencing an issue and meet the criteria in our policy, please contact us inquiring the repair. Please include all details such as order number and whether you have the parts. We do not fix broken studs (tusukan yang patah) and we do not dip the pieces.

After submission, our customer service team will be in touch to gather some information and discuss next steps. If approved for a repair, you will ship the item back with JNE YES/Instant Courier at the customer's expense. We much prefer this as it's much safer, especially if you no longer have the original packaging.

Once confirmed defective, we will determine the best option to return your item as quickly as possible.

If not deemed defective, we will reach out to discuss other options and necessary service fees to repair the damaged item. In the event an item arrives to us in a different condition than shown in photographs, the package will be rejected.

5 Easy Steps:

1. Read the policy for eligibility.

2. Contact us with proof of purchase + unboxing video. If the earrings have been bought for quite a while and they arrived at your place fine, it is due to mishandling of the item.

3. Wait for our team to respond.

4. If approved, ship the item. (Gojek Instant/JNE YES preferred)

5. We will complete the repair and ship it back to you.

Customers will bear all shipping and repair costs.

BYDJO currently does not offer product refurbishment or re-plating. We do not offer replacement for single earrings.