Loyalty Points FAQ
How do I sign up?
See that bottom lime green box at the bottom? Click on that to start your account. When you join for the first time, you get a perk and can be used immediately. Please remember to sign in with just ONE (your account will be your BYDJO account) account to avoid duplications. We cannot merge your points and account.
Everyone starts as a member.
Where can I find my points?
On the bottom right of your screen, you'll see a "Want to earn points?" pop up. Click on that. Login to your BYDJO account and you'll be able to see your points. You can click on 'Earn Points' to see how to earn points and 'Get Rewards' to see how you can spend your points.
Everytime you exchange your points or whenever your points are expiring, we will send you an email. Please make sure to keep track of your own points.
Do my points expire?
Yes. Your points expire every 90 days and renews every year, so don’t forget to spend them before they expire! However, when you make a purchase, all your points will renew all together for another 180 days.The point expiration date will be changed based on the last earned points.
Points as recounted every start of the year on 1st January.
I made a purchase before, can I get points?
We deeply apologize but past purchases are not applicable.
Terms & Conditions
Points expire every 180 days, but with each activity, your points expiration will renew. Under no circumstances can they be extended.
BYDJO reserves the right to reject any members suspected of foul play.
BYDJO reserves the right to change the terms & conditions anytime and make changes to the points at any given time.
Launches through Instagram DM and WA are not redeemable for points.
Points are not redeemable for cash.
Rewards are available with point redemption while supplies last and substitutions may occur. If your online order is not completed during the same visit or if your order gets cancelled, the reward will and can be removed from your shopping basket and may no longer be available.
* VIP Hampers are given to our top spending customers for a certain period of time. This is not guaranteed.