FAQ
I live outside of Jakarta and need my package urgently...
JNE YES is the best way to go. In any other cases, we suggest you put in your order at least H-2 days before your event or whenever you need it. Shipments cannot be rushed. We'll be able to arrange PAXEL manually through WA but there is a minimum order and added fee.
Do you have any free giftwrapping services?
Unfortunately, we do not. We'll gladly wrap your gift as an add on service. If you'd like your own card, please add a free card to your order before you check out. Thank you for your understanding!
How many pouches do you provide?
We provide a pretty big pouch for 2-3 earrings. From our experience, we initially made small pouches per earring but customers have told us that it can't be used to store other things. Our current pouch are big enough to store coins, cables, charges, and the likes.
If you would like to purchase more pouches, we have them here. Our linen pouches are made by a small little company based in Yogyakarta, stamped with a custom brown shade made for BYDJO.
Shipping
Fast shipping
We ship every Monday to Friday within 24 hours. If you choose the instant courier option, we will try our best to send it out on the same day (weekdays). Please allow more time during peak seasons. For any requests, please reach out.
If you require the package urgently, we suggest you text us directly. We will treat it as an express service (costs may apply), we'll definitely try our best but please note that you will not get your package within 24 hours. Best to pick the instant courier option if you are located in Jakarta, before 2pm on the same day you need it.
Order tracking
You will directly get your tracking number in your email once your order is fulfilled (requested for pick up). Please make sure to input the correct email to get notified. Check your Spam/Promotions/Junk folder.
Which is the best delivery service?
We completely trust JNE as for the 7 years of us selling, we've lost less than 5 packages with them.
We also use GRAB as our instant courier.
Please note that any package shipped out and has left our vicinity is beyond our control.