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Intellectual Property Rights

Unless otherwise stated, all source code, databases, functionality, website designs, audio, video, text, photographs, and graphics on the site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by BY/DJO (Celine Djohan) or licensed to us, and are protected by copyright and trademark laws. No content shall be reproduced, copied or exploited for any commercial purpose.

All photos and materials are copyrighted. Misusage of photos will result in legal actions. (Foto dan materi tidak boleh di salah gunakan untuk kepentingan/keuntungan pribadi. Bisa di temukan di Pasal 12 UU Hak Cipta. Denda up IDR 500.000.000)

Limitations of Liability

In no event will we be liable to you or any third party for any direct, indirect, incidental, special or punitive damages arising from your use of our website, your purchase of our products online and offline, and your use of our products. We are not responsible for any damages directly or indirectly caused by our products including unforeseen circumstances caused on your skin. We shall not accept any liability for the following losses, regardless of their origin: loss of income or sales, operating loss, loss of profits or contracts, loss of forecast savings, loss of data and loss of business or management time.

The package shall be in your responsibility from the moment of delivery to you. Once the package is in the hands of the courier, we are not responsible for any delays, damages, or problems in delivery due to unforeseeable circumstances.

Registration, Accounts and Passwords

You are responsible for the personal protection and security of any password or username that you may use to access the site. You are responsible for all activity conducted on the site that can be linked or traced back to your username or password. If you believe someone has used your password or account without your authorization, you must notify our customer service immediately. We reserve the right to access and disclose any information including, without limitation, user names of accounts and other information to comply with applicable laws and lawful government requests.


We will maintain certain data that you transmit to the site and do our best to ensure your privacy. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Need to repair your BYDJO piece?

We're happy to assist you. Keep in mind that not everything can be fixed. Light wear and tear is expected after using your piece.

Fill in this form to proceed with the repair. You will be contacted accordingly.

100% only

All packages go through multiple quality control checks. They are wrapped and handled with the utmost care. Don’t worry!


Efficiency is what we pride in. Packages are processed and shipped within 24 hours, excluding weekends. All packages are wrapped with our signature packaging. Add ons can be purchased separately.

Here’s our shipping policy.

Need help?

Questions? Problem with order? We’re here. Let us know your order number and issue, we promise to try our best!